Privacy Policy — Total Touch Cleaning and Laundry Services

1. Introduction

Welcome to Total Touch Cleaning and Laundry Services ("we," "us," "our"). We are a professional cleaning and laundry service operating in Lagos, Nigeria. We are committed to protecting the privacy and security of your personal information ("Personal Data"). This Privacy Policy explains how we collect, use, share, and protect your Personal Data when you use our services, visit our website, or interact with us.

We process your data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

2. What Information We Collect

We collect Personal Data that is necessary to provide you with our services. This may include:

• Personal Identification Information: Your full name, phone number, and email address.
• Service Information: Your physical address (for home cleaning or laundry pickup/delivery), details about your property (e.g., number of bedrooms), and specific service instructions.
• Payment Information: Details related to your payments, such as bank transfer information or POS transaction details. (We do not store full credit/debit card numbers if a third-party payment processor like Paystack or Flutterwave is used.)
• Communications: Records of your conversations with us, including phone calls, emails, and WhatsApp messages.
• Technical Information (website/app): IP address, browser type, and cookie information (if applicable) to improve your user experience.

3. How We Use Your Information

We use your Personal Data for the following purposes, based on a lawful foundation:

• To Provide Our Services (Performance of a Contract):
  • To schedule, manage, and fulfill your cleaning or laundry bookings.
  • To send our staff to your location.
  • To process your payments and send invoices.
• To Communicate With You (Legitimate Interest / Contract):
  • To send booking confirmations, reminders, and service updates.
  • To respond to your questions, complaints, or requests.
• For Marketing (Your Consent): To send you special offers, promotions, or newsletters only if you have explicitly agreed (opted-in) to receive them. You can unsubscribe at any time.
• To Comply with Legal Obligations (Legal Requirement):
  • To maintain records for tax and accounting purposes, as required by Nigerian law.
  • To cooperate with law enforcement or regulatory bodies if legally required.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Data to third parties. We may only share your information in the following limited circumstances:

• With Our Staff: Our trained and vetted employees or contractors will have access to the information they need to perform your service (e.g., your address and cleaning instructions). They are bound by confidentiality agreements.
• With Third-Party Service Providers: We may use third-party companies to help us operate our business (e.g., payment processors, booking software). These providers are only given the information necessary to perform their specific function and are prohibited from using it for any other purpose.
• For Legal Reasons: We may disclose your information if we are required to do so by law, by a court order, or by the Nigeria Data Protection Commission (NDPC).

5. Data Security

We take the security of your Personal Data seriously. We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, or destruction. This includes staff training, access controls, and using secure (SSL) technology on our website (if applicable).

6. Data Retention

We will only keep your Personal Data for as long as it is necessary to fulfill the purposes we collected it for. This includes:

• As long as you are an active customer.
• For a period afterward to manage our relationship (e.g., handle any disputes).
• For the duration required by law for our financial and tax records.

7. Your Data Protection Rights

Under the NDPA 2023, you have several rights concerning your Personal Data:

• The Right to Access: You can ask for a copy of the Personal Data we hold about you.
• The Right to Rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You can ask us to delete your Personal Data, subject to certain legal exceptions.
• The Right to Restrict Processing: You can ask us to temporarily stop processing your data.
• The Right to Data Portability: You can request that we transfer your data to another organization.
• The Right to Object: You can object to our processing of your data (e.g., for direct marketing).
• The Right to Withdraw Consent: You can withdraw your consent at any time for any processing that is based on consent (like marketing).

To exercise any of these rights, please contact us using the details in the contact section below. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe we have not handled your data correctly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or by sending you an email. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Data, please contact us: totaltouchservices@gmail.com